Services

• Asset Lifecycle Management – The process of tracking and managing IT assets (hardware, software, licenses) from purchase through deployment, maintenance, and eventual retirement or disposal. Ensures assets are used efficiently, securely, and cost-effectively.
• Backup – A copy of data stored separately from the original, used to recover information in case of accidental deletion, corruption, or system failure.
• Best Practices – Proven methods or processes accepted as the most effective way to achieve a desired outcome, often based on industry standards and experience.
• Business Continuity Plan (BCP) – A documented strategy that ensures business operations can continue during and after a disruptive event such as natural disasters, cyberattacks, or system failures.
• Compliance Monitoring – The ongoing process of checking that systems, policies, and activities meet legal, regulatory, and industry standards.
• Consumer Price Index (CPI) – An economic indicator that measures the average change over time in the prices consumers pay for goods and services.
• Continuous Improvement – An approach to consistently reviewing and refining processes, systems, and services to enhance performance and quality.
• Cyberattack – A malicious attempt to disrupt, damage, or gain unauthorized access to a computer system, network, or data.
• Cybersecurity – The practice of protecting systems, networks, and data from digital attacks, breaches, and threats.
• Data Breach – An incident where sensitive, confidential, or protected data is accessed or disclosed without authorization.
• Disaster Recovery (DR) – A set of policies, tools, and procedures for restoring IT systems and data after a disruptive event. Focuses on technology recovery to support business continuity.
• DNS Filtering – A security measure that blocks users from accessing malicious or inappropriate websites by filtering domain name system (DNS) requests. It prevents connections to harmful sites before they are even established, helping to stop phishing, malware, and data exfiltration.
• EDR (Endpoint Detection and Response) – A cybersecurity solution that continuously monitors end-user devices (laptops, desktops, servers) to detect, investigate, and respond to threats like malware, ransomware, or suspicious activity. It provides visibility into endpoint behaviour and supports automated and manual incident response.
• ITDR (Identity Threat Detection and Response) – A security framework focused on protecting digital identities and credentials. ITDR detects suspicious identity-related activity (like privilege escalation, account compromise, or lateral movement) and enables a quick response to prevent attackers from abusing accounts.
• Maintenance Window – A scheduled period when systems or services may be unavailable due to planned updates, patches, or infrastructure work.
• Malware – Malicious software designed to disrupt, damage, or gain unauthorized access to systems, such as viruses, ransomware, and spyware.
• Managed Services – Outsourced IT support where a provider proactively monitors, maintains, and secures a business’s technology environment for a fixed fee.
• MFA (Multi-Factor Authentication) – An authentication method that requires two or more verification factors to confirm a user’s identity. Typically combines something you know (password), something you have (phone, token), and/or something you are (biometrics), making unauthorized access far harder.
• Password Manager – A tool that securely stores, generates, and manages passwords for users. It helps enforce strong, unique passwords across accounts and includes features like encrypted vaults, auto-fill, and secure sharing.
• Phishing – A type of cyberattack where attackers impersonate trusted entities in emails, messages, or websites to trick users into revealing sensitive information.
• Recovery Plan – A documented process outlining steps to restore systems, data, and operations after a disruption.
• Remediate – To fix, mitigate, or resolve a security vulnerability, issue, or incident.
• Root Cause Analysis (RCA) – A structured process for identifying the underlying cause of a problem, with the aim of preventing recurrence.
• RPO (Recovery Point Objective) – The maximum acceptable amount of data loss measured in time (e.g., last 4 hours of work) that a business can tolerate after an incident.
• RTO (Recovery Time Objective) – The targeted duration of time within which systems or services must be restored after a disruption.
• Security Awareness Training – Programs designed to educate staff about cyber threats and safe practices to reduce human-related risks.
• Security Incidents – Events that threaten the confidentiality, integrity, or availability of information systems (e.g., malware infection, unauthorized access).
• Security Posture Assessment – An evaluation of an organization’s overall security readiness, including policies, controls, and vulnerabilities.
• Service Desk – The central point of contact for users to request IT help, report issues, and access support services.
• Shadow IT – Technology, software, or systems used by employees without official approval, often creating security and compliance risks.
• SMB1001 – An Australian cybersecurity standard designed for small and medium businesses, providing clear standards for security practices at Silver, Gold, and Platinum levels.
• Spam Filtering – Technology that blocks or quarantines unwanted or malicious emails, such as junk mail or phishing attempts.
• Technical Account Manager (TAM) – A customer-facing role that ensures clients receive maximum value from IT services by acting as a trusted advisor and technical liaison.
• Technology Alignment Management (TAM) – A structured process that ensures an organization’s IT systems, processes, and policies align with best practices, compliance standards, and business goals.
• VPN (Virtual Private Network) – A secure connection that encrypts internet traffic and masks a user’s IP address, allowing safe remote access to networks.
• Vulnerability Management – An ongoing process of identifying, assessing, prioritizing, and remediating security weaknesses in IT systems, applications, and networks. It ensures systems are regularly scanned, patched, and hardened to reduce exposure to cyberattacks.

What is SMB1001 certification in Australia?
SMB1001 is a cybersecurity standard designed for Australian SMBs. It sets out practical controls and governance to lift cyber resilience and build customer trust.

What does SMB1001 Gold Level 3 mean for my business?
It signifies mature, well‑documented security practices with continuous improvement, covering people, process, and technology.

How do I get SMB1001 Gold Level 3 certified?
Start with a gap assessment, close identified gaps, gather evidence, and complete the external assessment. We guide you through every step.

Why choose an SMB1001‑aligned managed service provider (MSP)?
Because your everyday IT decisions affect security. An SMB1001‑aligned MSP bakes security into operations, helping you stay compliant and resilient.

Do you provide managed IT services in Victoria and Warrnambool?
Yes. local support in Warrnambool and remote/on‑site coverage across Victoria.

Is this only for larger companies?
No. SMB1001 was designed for small and medium businesses – practical, scalable, and cost‑effective.

Can you work with our existing IT team?
Absolutely. We can co‑manage, delivering cybersecurity and escalation support while your team handles day‑to‑day tasks.

What is a print audit and why do I need one?
A print audit analyses your current printing costs and identifies ways to save money and improve security.

Do you provide managed print services in Warrnambool?
Yes, we service Warrnambool and the entire South West Victoria region.

Can you help us go paperless?
Absolutely. We offer document scanning, indexing, and cloud storage solutions tailored for SMBs.